Support · Suite

Status:Coming soonComing soon. None of the three tools is live yet.

IBIOS Support Suite: video meetings, guided support and remote access in one place

IBIOS Support Suite is the name for three tools that work together: IBIOS Meet for video meetings, IBIOS Assist for guided support on a customer’s own screen, and IBIOS Remote for remote access to a Windows PC. IBIOS Meet is built and rolling out to founding members; IBIOS Assist and IBIOS Remote are coming soon. This page helps you decide which one a given job needs.

Who it is for: Businesses that support customers, support their own staff, or both, and want the conversation and the support history kept with the customer, job or ticket.

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Key facts about IBIOS Support Suite

Checked 26 October 2026. Status as at that date.

Product: IBIOS Support Suite, made by IBIOS Limited
Status: Coming soon. Coming soon. None of the three tools is live yet.
IBIOS Meet: Video meetings and calls. No control of anyone’s computer. Built and rolling out to founding members
IBIOS Assist: The customer shares their screen in a browser and you talk them through it. View-only. Coming soon
IBIOS Remote: You control a Windows PC, with consent or on an enrolled PC. Needs a small app. Coming soon
Consent: Planned: Assist and Remote support sessions need the other person’s agreement, with a visible sign while they run
Recording: Assist is designed not to record. In Meet, recording is planned as an option, only after people have been told
Tickets: Starting a session from a helpdesk ticket is planned. Tickets themselves are coming soon
Availability: Early access by waiting list. There is no free trial.

What IBIOS Support Suite does today, and what is coming

Today

Nothing is available to customers yet. IBIOS Support Suite is not live.

Coming

IBIOS Meet: video meetings, screen share, a waiting room and calendar bookingComing soon
IBIOS Assist: view-only guided support on the customer’s own screen, in a browserComing soon
IBIOS Remote: remote access to Windows PCs, with the person at the PC approving each support session, and always-on access to your own PCsComing soon
Start a session from a customer, a job or a helpdesk ticket, and keep the notes with that recordComing soon
Later: move a session between the three without everyone having to reconnect, with fresh consent at each stepComing soon

Which do I need: IBIOS Meet, IBIOS Assist or IBIOS Remote?

Start with what you need to do, not with the product name. All three are coming soon.

I need to talk to someone face to face, or run a meeting with several people: IBIOS Meet.
I need to see a customer’s screen and talk them through a problem, and they should not have to install anything: IBIOS Assist.
I need to click and type on a Windows PC myself, to fix it, or reach my office PC from home: IBIOS Remote.
I need tickets and a shared record of customer conversations: Messaging Hub.

How do the three tools work together?

Think of it as a ladder. Meet is the conversation. Assist adds the customer’s screen, view-only. Remote adds control, and only that step needs an app on the PC. You use the lowest step that solves the problem, and the customer stays in charge at each one.

The longer-term plan is for one session that can move up or down the ladder without everyone reconnecting, asking for fresh consent at each step. That is a design, not something that is built.

How do consent and the record work across all three?

These are the rules the three tools are designed to share. They are not live yet.

The other person agrees first, and a visible sign shows whenever their screen is shared or their PC is being controlled.
Sessions are time-limited and the host can end them. Every step is logged.
Recording is never assumed: Assist is designed not to record, and in Meet it is an option that needs people to have been told.
The notes belong on the record: the customer, the job or the ticket, so the next person can see what happened.

Where do helpdesk tickets fit?

Tickets are planned as a state on an email thread, so the thread stays the record, and you will be able to start an Assist or Remote session from a ticket. Tickets are coming soon; what is live today is the email threads on your customers, jobs and quotes, and the AI writer’s Draft reply and Rewrite. See Messaging Hub and helpdesk and the AI email writer.

How to choose and use the Support Suite tools

Pick the tool the job needs
Meet for a conversation, Assist to see a customer’s screen and talk them through it, Remote to control a Windows PC. Use the lowest step that solves the problem.
Start with the other person’s agreement
Planned: Assist and Remote sessions need the other person to agree, with a visible sign while they run. Meet is rolling out to founding members; Assist and Remote are coming soon.
Keep the notes on the record
Planned: start from a customer, a job or a helpdesk ticket, and the notes stay on that record for the next person.

Join the waiting list for up to 15% off at launch

People who join the waiting list before launch can get up to 15% off their first 12 monthly payments, or a discount on their first annual payment (the percentage is confirmed before launch). After the first year, standard pricing applies. The discount depends on the plan.

No payment is taken to join. You can leave at any time. Read the offer terms.

Join the waiting list for IBIOS Support Suite

Questions people ask

What is IBIOS Support Suite?

IBIOS Support Suite is the group of three IBIOS tools for talking to and supporting people: IBIOS Meet for video meetings, IBIOS Assist for guided support on a customer’s screen, and IBIOS Remote for remote access to a PC. IBIOS Meet is built and rolling out to founding members; IBIOS Assist and IBIOS Remote are coming soon.

Is any part of IBIOS Support Suite available now?

IBIOS Meet is built and rolling out to founding members, and is not yet switched on for everyone. IBIOS Assist and IBIOS Remote are coming soon. Email threads and the AI writer’s Draft reply and Rewrite are live today in other parts of IBIOS.

What is the difference between IBIOS Assist and IBIOS Remote?

IBIOS Assist is view-only: the customer shares their screen in a browser and you talk them through it. IBIOS Remote lets you control a Windows PC, and needs a small app on that PC. Both are coming soon.

Do I need all three tools?

No. Each one is meant to work on its own. Many businesses will only need one, and the suite is there so that the notes and the customer record stay in one place if you use more.

Will sessions be recorded?

Not by default. IBIOS Assist is designed not to record. In IBIOS Meet, recording is an option, and people need to have been told. IBIOS Meet is rolling out to founding members; IBIOS Assist is coming soon.

How do I get IBIOS Support Suite?

Join the waiting list and say which tool you want first. IBIOS is in early access, and there is no free trial.

Want IBIOS Support Suite in your business?

Register your interest in the IBIOS founding group. No payment, no commitment. IBIOS runs Isabella Bathrooms today, and founding members get early access as we roll out.