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Support · Remote access

Status:Coming soonComing soon. Not live yet.

IBIOS Remote: remote desktop access for your team

IBIOS Remote is planned remote desktop software from IBIOS: a member of staff will be able to see and control a Windows PC, with the person at the PC approving the session, or on your own PCs that your company has set up for access. It is coming soon and not live yet. This page lists all 69 planned features.

Who it is for: Businesses that look after their own staff’s computers, trades businesses whose office and fitters need help with software, and owners who want to reach an office PC from home.

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Key facts about IBIOS Remote

Checked . Status as at that date.

Product
IBIOS Remote, made by IBIOS Limited
Status
Coming soon. Coming soon. Not live yet.
Platform
Windows PCs and servers. We have not announced any other system
Planned features
69 planned features in 9 groups, listed below. Every one is coming soon
Support sessions
Planned: a device ID and a one-time password, with the person at the PC approving each session
Your own PCs
Planned: always-on access to your own PCs, for named people only
Sign-in and visibility
Planned: a second sign-in step for every connection, and a clear on-screen notice whenever someone is connected
Connection log
Planned: who connected, to which PC, when and for how long
Trusted devices and 2FA
Built on a branch, switched off, not live: a company switch for two-step sign-in, and approval of trusted devices. Remote start is not yet wired to it
Availability
Early access by waiting list. There is no free trial.

What IBIOS Remote does today, and what is coming

Today

Nothing is available to customers yet. IBIOS Remote is not live.

Coming

  • Support sessions: a device ID and a one-time password, with the person at the PC approving each sessionComing soon
  • Always-on access to your own PCs, for named people only, with a second sign-in step for every connectionComing soon
  • A clear on-screen notice whenever someone is connected, and a full log of every connectionComing soon
  • Several monitors, two-way file transfer, printing, copy and paste, chat, voice and videoComing soon
  • A list of your PCs, rolled out to many PCs from one enrolment key you controlComing soon
  • Sessions linked to customers, jobs and helpdesk tickets, with session notesComing soon

Every planned IBIOS Remote feature

This is the full planned feature list for IBIOS Remote, grouped by what you want to do. Every item is coming soon. Nothing on this list is available to customers yet, and no dates are promised.

Connect and support

  • Control a PC from your web browser (nothing to install for the supporter)Coming soon
  • Support session with a device ID and a one-time passwordComing soon
  • Run-once support app: no install, no admin rightsComing soon
  • Support link sent by email or from a helpdesk ticketComing soon
  • Always-on access to your own PCs, for named people onlyComing soon
  • Control the Windows sign-in screen and admin promptsComing soon
  • Send Ctrl+Alt+DelComing soon
  • Lock the PC when you disconnectComing soon
  • Block the user’s keyboard and mouse during a session (an owner switch, off by default)Coming soon
  • Blank the remote screen (an owner switch, off by default)Coming soon
  • Reboot the PC and reconnect automaticallyComing soon
  • Reboot into Safe Mode and reconnectComing soon

Security and privacy

  • The person at the PC approves each support sessionComing soon
  • A clear on-screen notice whenever someone is connectedComing soon
  • A second sign-in step for every connectionComing soon
  • Saved passwords on trusted computers, protected by the computer’s own secure storeComing soon
  • Encrypted sign-in: the device password is never sent over the networkComing soon
  • Choose exactly who may connect to each PCComing soon
  • Per-PC switches for files, printing, clipboard and drives (off by default)Coming soon
  • Each company’s data is kept completely separateComing soon
  • A full log of every connection: who, which PC, when and for how longComing soon
  • Alerts for out-of-hours access and PCs going offlineComing soon
  • Sessions end automatically after a time limit or if the PC goes quietComing soon

View and control

  • Work with several monitors: see all, or switch between themComing soon
  • International keyboards and shortcutsComing soon
  • Fit to window, 1:1 and full screenComing soon
  • Live connection speed and quality figuresComing soon
  • Take a screenshot of the remote screenComing soon

Speed and quality

  • Speed mode: temporarily switch off wallpaper and visual effects on the remote PC, restored when you finish (an owner switch)Coming soon
  • Quality presets: speed, balanced, qualityComing soon
  • Adapts automatically to slow connectionsComing soon
  • Works behind company proxies and firewallsComing soon

Files, printing and drives

  • File transfer both ways: drag and drop, folders, resume, large filesComing soon
  • Send files to the customer and receive files from them, with their approvalComing soon
  • A shared file box inside the sessionComing soon
  • Print from the remote PC on your own local printerComing soon
  • Print to the printers at the remote siteComing soon
  • Browse the remote PC’s network drives and sharesComing soon
  • Copy and paste between your PC and the remote PCComing soon

Talk and share

  • Chat during the sessionComing soon
  • Hear the remote PC’s soundComing soon
  • Voice calling in the sessionComing soon
  • Video in the session, if cameras are available (optional for each person)Coming soon
  • Customer can join from their phone (IBIOS app or mobile browser)Coming soon
  • Technician can join from a phone: view and light controlComing soon
  • Use your phone as a camera to show a physical problemComing soon
  • Use your phone as a second screen for chat and notesComing soon
  • Two devices in one session without echoComing soon
  • Move between a support session, a call and a full meeting without reconnectingComing soon

Manage your devices

  • A list of your PCs with online status and last seenComing soon
  • Names, notes and tags for each PCComing soon
  • Device groups by site, customer or teamComing soon
  • Link sessions to customers, jobs and helpdesk ticketsComing soon
  • Works with the IBIOS helpdeskComing soon
  • Session notes and an automatic summaryComing soon
  • Session history you can exportComing soon
  • An owner console for devices, people and settingsComing soon
  • Policies for your PCsComing soon
  • Approve new PCs before they can be usedComing soon
  • Remove a retired PC (the history is kept)Coming soon

Deploy to many PCs

  • Installer with silent install for Group Policy, Intune and RMM toolsComing soon
  • Roll out to many PCs with one enrolment key you controlComing soon
  • Reinstalling a PC does not create a duplicateComing soon
  • A Deploy page with ready-made commands and downloadsComing soon
  • Automatic, signed updates with a safe rollbackComing soon
  • Find PCs on your network that do not have the agent yet (off by default; the owner turns it on; your own network only)Coming soon
  • Send an install link or QR code to a PC you foundComing soon

Platforms

  • Windows PCs and serversComing soon
  • IBIOS mobile app: see your devices and sessionsComing soon

What will IBIOS Remote do?

IBIOS Remote lets one person work on another person’s Windows PC over the internet. The plan includes support sessions started with a device ID and a one-time password, where the person at the PC approves each session, and always-on access to your own PCs for named people only.

It is coming soon, like everything on this page. The 69 features above are a plan, not features you can switch on today.

How is IBIOS Remote different from IBIOS Assist and IBIOS Meet?

IBIOS Remote is the only one of the three where you can click and type on someone else’s computer. IBIOS Assist is view-only guided support in a browser, and IBIOS Meet is video meetings. If looking at a screen and talking is enough, Assist is simpler for the customer because there is nothing to install. See the IBIOS Support Suite page for a which-one-do-I-need list.

How will access to your PCs be controlled?

Reaching a PC that someone else owns is the part that needs the strictest rules. These are the controls IBIOS Remote is planned to have. None of them is available yet, and we are not making security claims about IBIOS Remote until it is built and independently reviewed.

  • You choose exactly who may connect to each PC.
  • Every connection needs a second sign-in step.
  • The person at the PC approves each support session, and a clear on-screen notice shows whenever someone is connected.
  • Sessions end automatically after a time limit, or if the PC goes quiet.
  • Per-PC switches for files, printing, clipboard and drives are off by default.
  • A full log shows who connected, to which PC, when and for how long, with alerts for out-of-hours access and PCs going offline.

How will IBIOS Remote work with customers, jobs and the helpdesk?

Sessions are planned to link to customers, jobs and helpdesk tickets, so the next person can see what was done. Planned session notes and an automatic summary go on the same record, and the session history can be exported. The helpdesk side is described on the Messaging Hub and helpdesk page and is also coming soon.

How will IBIOS Remote be put on many PCs?

For IT teams the plan is a Deploy page with ready-made commands and downloads, a silent installer for Group Policy, Intune and RMM tools, and one enrolment key that you control. Reinstalling a PC is planned not to create a duplicate, and updates are planned to be automatic and signed, with a safe rollback. All of it is coming soon.

How an IBIOS Remote session will work (coming soon)

  1. The person at the PC starts it

    Coming soon: they run a small support app and give you a device ID and a one-time password.

  2. They approve the session

    The person at the PC approves it, and a clear on-screen notice shows whenever someone is connected.

  3. You work, then it ends

    You see and control the Windows PC. The session ends after a time limit, and the connection is logged.

Join the waiting list for up to 15% off at launch

People who join the waiting list before launch can get up to 15% off their first 12 monthly payments, or a discount on their first annual payment (the percentage is confirmed before launch). After the first year, standard pricing applies. The discount depends on the plan.

No payment is taken to join. You can leave at any time. Read the offer terms.

Join the waiting list for IBIOS Remote

Questions people ask

Is IBIOS Remote available now?

No. IBIOS Remote is coming soon and is not live yet. Join the waiting list for early access. There is no free trial.

How many features are planned for IBIOS Remote?

69 features in 9 groups, all listed on this page. Every one is coming soon, and no dates are promised.

Does the person being supported need to install anything?

The plan includes a run-once support app that needs no install and no admin rights, started with a device ID and a one-time password. Always-on access to your own PCs is planned too. If you only need to see a customer’s screen and talk them through it, IBIOS Assist runs in a browser with nothing to install. All of it is coming soon.

Can I reach my office PC from home with IBIOS Remote?

That is the plan: always-on access to your own PCs, for named people only, with a second sign-in step for every connection. It is coming soon and is not available today.

Will IBIOS Remote work on Mac, Linux or phones?

The planned platform is Windows PCs and servers. We have not announced any other system for IBIOS Remote. A planned IBIOS mobile app will show your devices and sessions. All of it is coming soon.

Does IBIOS Remote have two-factor sign-in and trusted devices?

Both are planned and built on a branch, switched off and not live. A company switch would turn two-step sign-in on, and a device would need approving before it counts as trusted. The remote-start step is not yet connected to that check, and it needs a signing key to be set up first.

Is IBIOS Remote encrypted?

We are not making any security claims for IBIOS Remote until it is built and independently reviewed. It is coming soon and none of the planned controls is available yet.

Will every connection be logged?

A full log of every connection is planned: who connected, to which PC, when and for how long, with alerts for out-of-hours access and PCs going offline. It is coming soon.

Related products and pages

Want IBIOS Remote in your business?

Register your interest in the IBIOS founding group. No payment, no commitment. IBIOS runs Isabella Bathrooms today, and founding members get early access as we roll out.

Register your interest