Support · Messaging

Status:Coming soonThe hub and tickets are coming soon. Email threads and the AI writer’s Draft reply and Rewrite are live.

IBIOS Messaging Hub: helpdesk tickets on your email threads (mostly coming soon)

IBIOS Messaging Hub is one place for customer conversations, with help desk tickets that sit on your email threads so the thread stays the record. The email threads on your quotes, jobs and customers are live today, and so are the AI writer’s Draft reply and Rewrite. The hub itself, tickets and chat are coming soon.

Who it is for: Teams that answer customers by email and phone and want the thread, the job and the ticket in one place, without moving to a separate helpdesk product.

Join the waiting list All products

Key facts about IBIOS Messaging Hub

Checked 26 October 2026. Status as at that date.

Product: IBIOS Messaging Hub, made by IBIOS Limited
Status: Coming soon. The hub and tickets are coming soon. Email threads and the AI writer’s Draft reply and Rewrite are live.
Live today: Email threads on quotes, jobs and customers, sending from your own domain, and Draft reply and Rewrite in the email composer
Beta today: Length and tone buttons and fact chips in the AI writer
Tickets: Coming soon. There is no ticket inbox yet
How tickets will work: Planned as a state on the email thread, so the ticket stays the thread
Chat, SMS, WhatsApp, web chat: Coming soon. Staff chat does not exist yet
AI and sending: Nothing sends without a person. A draft is a draft until someone reads it and sends it
Availability: Early access by waiting list. There is no free trial.

What IBIOS Messaging Hub does today, and what is coming

Today

Email threads shown on your quotes, jobs and customersLive
Send customer email from your own domainLive
AI Draft reply and Rewrite in the email composer: a person reads and sends every messageLive
Call and meeting reports on the customer record, from the recordings your phone provider or GoHighLevel already makesLive
Length and tone buttons, and fact chips linking a draft to its source record, in the AI writerBeta

Coming

A Messages section: your inbox, team chat, customers, tickets, calls and meetingsComing soon
Help desk tickets on email threads: a ticket inbox, response-time targets, complaints, merging tickets and customer satisfaction surveysComing soon
Any message can become a ticket or a task, and internal chat never mixes with customer messagesComing soon
SMS, WhatsApp (planned through Meta directly) and web chatComing soon
Start an Assist or Remote session from a ticket, with a summary kept on the ticketComing soon

What does helpdesk software for a small business need to do?

For most small businesses, a help desk is email, a phone and a good memory. What goes wrong is that the thread, the job and the promise you made live in three places. IBIOS Messaging Hub is designed to keep them together: a ticket is a state on the email thread, so you are never copying a conversation into a separate ticket tool.

That ticket part is coming soon. There is no ticket inbox in IBIOS today.

What can I use today?

Today you can send and receive customer email from the quote, job or customer it is about, from your own domain, and the thread shows on the record. Draft reply writes a reply from the facts on your records and Rewrite tidies what you typed. A person always reads the message and sends it. See the AI email writer.

Call and meeting reports are also live, from the recordings your phone provider or GoHighLevel already makes: see Meetings and call reports.

How will tickets and chat work when they arrive?

Any message is meant to be able to become a ticket or a task, and an internal chat will never mix with a customer’s thread. The hub is also planned to cover staff chat, SMS, WhatsApp, which would connect directly through Meta, and web chat. Everything in this section is coming soon and is not live.

How will IBIOS Meet, Assist and Remote fit in?

From a ticket you will be able to start a video meeting, a guided support session or a remote session, and keep a summary on the ticket. Those tools are also coming soon: see IBIOS Support Suite.

How the Messaging Hub works today and what is coming

Email from the record
Live: send and receive customer email from the quote, job or customer it is about, from your own domain. The thread shows on the record.
Draft or tidy with AI
Live: Draft reply writes a reply from the facts on the record and Rewrite tidies what you typed. A person reads the message and sends it.
Tickets on the thread (coming soon)
Coming soon: any message can become a ticket as a state on the email thread, so the thread stays the record.

Join the waiting list for up to 15% off at launch

People who join the waiting list before launch can get up to 15% off their first 12 monthly payments, or a discount on their first annual payment (the percentage is confirmed before launch). After the first year, standard pricing applies. The discount depends on the plan.

No payment is taken to join. You can leave at any time. Read the offer terms.

Join the waiting list for IBIOS Messaging Hub

Questions people ask

Is IBIOS Messaging Hub available now?

Partly. The email threads on your quotes, jobs and customers are live, and so are the AI writer’s Draft reply and Rewrite. The hub itself, help desk tickets and chat are coming soon.

Does IBIOS have helpdesk tickets yet?

No. Help desk tickets on email threads are coming soon and there is no ticket inbox today. What is live is email on the customer, job or quote, and the AI writer inside the composer.

Does the AI answer my customers for me?

No. Draft reply writes a draft and Rewrite tidies your wording, and a person reads the message and sends it. Nothing sends itself.

Will IBIOS handle WhatsApp, SMS and web chat?

They are planned and coming soon, and none is live. WhatsApp is planned to connect directly through Meta.

Is this a shared inbox?

It is designed to be more than one: the thread, the customer, the job and the ticket in one record. A full shared team inbox and ticket queue are coming soon. Email on the customer record is live now.

How do I get IBIOS Messaging Hub?

Join the waiting list. IBIOS is in early access and there is no free trial. The AI email writer is already in beta inside IBIOS.

Want IBIOS Messaging Hub in your business?

Register your interest in the IBIOS founding group. No payment, no commitment. IBIOS runs Isabella Bathrooms today, and founding members get early access as we roll out.